Shipping & Return Policy

At EcoSkin Supplies, we care about clear shipping & return policies to ensure your shopping experience is simple and stress-free. Please read our shipping and return policies carefully before placing your order.

📦 Shipping Policy

1. Shipping Coverage

We currently ship within USA. If you’re unsure whether we deliver to your area, feel free to contact us.

2. Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

3. Shipping Time

Estimated delivery times vary depending on the destination:

Local (within [your country]): 2–5 business days

Please note: external factors like carrier delays or customs processing may affect shipping times.

4. Shipping Fees

The checkout system calculates shipping costs based on your location and order size. Occasionally, we may offer free shipping promotions.

5. Order Tracking

We’ll send you a confirmation email with a tracking number as soon as we ship your order, so you can monitor your delivery.

🔄 Return Policy

1. Return Eligibility

We accept returns only if:

The item is unopened, unused, and in original condition and packaging
The return request is made within 7 calendar days of delivery
Proof of purchase (order number or receipt) is provided

For hygiene and safety reasons, opened or used products cannot be returned.

2. How to Request a Return

Email us at [email protected] with:

Full name
Order number
Reason for return
Photos of the product (if applicable)

We will get back to you within 2–3 business days with return instructions.

3. Return Shipping

Customers must cover return shipping costs unless they receive a damaged or incorrect item.
If the issue was our fault, we will cover all related costs.

4. Refunds

After we receive and inspect the returned item:

If we approve the return, we’ll refund the full amount (excluding original shipping fees) to your original payment method.
Refunds may take 5–10 business days to appear depending on your bank.

5. Damaged or Incorrect Orders

If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos. We’ll ensure a quick and satisfactory resolution.

6. Exchanges

We do not process product exchanges. If you’d like a different product, please request a return (if eligible) and place a new order.

If you have any questions about your order, shipping, or returns, contact us at:
📧 [email protected]