Shipping & Return Policy
At EcoSkin Supplies, we are committed to providing a smooth and transparent shopping experience. Please read our shipping and return policies carefully before placing your order.
📦 Shipping Policy
1. Shipping Coverage
We currently ship within [insert countries or regions, e.g., Colombia / South America / worldwide]. If you’re unsure whether we deliver to your area, feel free to contact us.
2. Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Time
Estimated delivery times vary depending on the destination:
- Local (within [your country]): 2–5 business days
- International: 7–15 business days
Please note: shipping times may be affected by external factors such as carrier delays or customs processing.
4. Shipping Fees
Shipping costs are calculated at checkout and vary depending on location and order size. Occasionally, we may offer free shipping promotions.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
🔄 Return Policy
1. Return Eligibility
We accept returns only if:
- The item is unopened, unused, and in original condition and packaging
- The return request is made within 7 calendar days of delivery
- Proof of purchase (order number or receipt) is provided
For hygiene and safety reasons, opened or used products cannot be returned.
2. How to Request a Return
Email us at [email protected] with:
- Full name
- Order number
- Reason for return
- Photos of the product (if applicable)
We will get back to you within 2–3 business days with return instructions.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- If the issue was our fault, we will cover all related costs.
4. Refunds
Once the returned item is received and inspected:
- If approved, a full refund (excluding original shipping fees) will be issued to your original payment method.
- Refunds may take 5–10 business days to appear depending on your bank.
5. Damaged or Incorrect Orders
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos. We’ll ensure a quick and satisfactory resolution.
6. Exchanges
We do not process product exchanges. If you’d like a different product, please request a return (if eligible) and place a new order.
If you have any questions about your order, shipping, or returns, contact us at:
📧 [email protected]
